Last updated: May 30, 2026
1. Scope
This policy applies to digital content credits and virtual goods bought on Astrivo (astrivo.app). Astrivo is a self-reflection tool for entertainment and personal reference only. We do not provide financial, medical, or legal advice.
2. Nature of Digital Content
You purchase credits for digital content experiences, not physical goods. Content is delivered when you complete a guided session or premium module.
3. General Refund Rules
Completed and delivered digital content (including used credits) is generally non-refundable.
Unused, non-expired credits: if a system error caused duplicate charges or failure to deliver paid content, contact us within 7 days of purchase. We will review and follow payment-provider rules.
Refunds for change of mind or dissatisfaction with session output are reviewed case by case; used credits or completed sessions usually cannot be refunded.
4. Exceptions
Duplicate charges or payment captured without credits added to your account;
Technical failure preventing any delivery after payment, where we cannot remedy within a reasonable time;
Refunds required by law or by the payment provider or card acquirer.
5. How to Request a Refund
Email support@astrivo.app or use our Contact page. Include your account, order ID or payment date, and a short description.
We aim to respond within 3–5 business days. Approved refunds are returned via the original payment method; timing depends on your bank or payment provider.
6. Disputes
If you disagree with our decision, contact us first. You may also file a dispute with your payment provider per their terms.
Email: support@astrivo.app